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LBM Talks: How Red River Lumber Built a Credit Culture that Wins

In this episode of LBM Talks Credit, Thea Dudley talks with Mike Craven, CEO of Red River Lumber, a 2026 LBM Journal Dealer of the Year, about building a company-wide credit culture rooted in accountability, transparency, and customer relationships.

Craven shares how Red River Lumber integrates credit management into executive leadership, aligns AR and sales teams through weekly reviews, and navigates market volatility while protecting margins.

Key topics include:

  • Customer communication during economic uncertainty
  • Monitoring overextension and shifting credit limits
  • Legal enforcement and long-term loyalty
  • Elevating the role of credit inside the organization

This episode offers practical, leadership-level insight for dealers looking to strengthen their credit operations while maintaining strong customer relationships.

Click Here to Listen on Spotify or Apple

Red River Lumber has been an LMC Dealer since 2011